Cancellation & Refund Policy
We value your satisfaction and aim to provide top-notch web development services. This policy outlines the terms and conditions governing cancellations and refunds for services rendered by our company.
1. Cancellation Policy:
1.1. Cancellation Request: Clients may request to cancel a web development project at any stage by notifying us in writing via email or through our official communication channels.
1.2. Cancellation Fees: Depending on the project's stage and the extent of work completed, a cancellation fee may be applicable. This fee will be determined on a case-by-case basis and communicated to the client.
1.3. Non-Eligibility for Cancellation: Once a project is near completion or delivered, it may not be eligible for cancellation. This includes projects that have reached the testing phase or where substantial work has been performed.
2. Refund Policy:
2.1. Refund Eligibility:
- Unsatisfactory Performance: If, for any reason, the client is dissatisfied with the quality of work or the development process, a refund may be considered. This will be assessed on a case-by-case basis.
- Non-Delivery of Agreed Services: If we fail to provide the agreed-upon services within the specified timeframe, a full refund will be issued.
- Technical Limitations: If the project encounters unforeseen technical limitations that hinder completion, a refund proportional to the work completed will be considered.
- Scope Changes: If the client requests substantial changes to the project scope that cannot be accommodated, a refund will be discussed based on the work completed up to that point.
2.2. Refund Process: Refunds will be processed within 5 business days from the date of approval. The funds will be returned to the original payment method.
2.3. Non-Refundable Circumstances: There are circumstances where refunds may not be applicable, such as:
- If the client fails to provide necessary materials or information in a timely manner.
- If the project is delayed due to reasons beyond our control, including but not limited to, third-party actions, natural disasters, or client-side delays.
3. Contact Us:
For any queries regarding our cancellation and refund policy, please reach out to our customer support team at firstname.lastname@example.org.
Please note that this policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.